7-Day Guarantee and Refund Policy

Last updated: 7 August 2026

This policy applies to digital products sold by MyEconVault. It includes a limited commercial 7-day quality guarantee and does not reduce any statutory rights you may have.

1. Digital products

MyEconVault products are supplied digitally. No physical item is shipped. Because digital files can be accessed, copied or downloaded immediately, return arrangements differ from those for physical goods.

2. The 7-day MyEconVault Quality Guarantee

You may submit a guarantee request within 7 calendar days of the original purchase date. The guarantee is intended to resolve genuine product, access or description problems, not to provide unrestricted use followed by a change-of-mind refund.

A request may be eligible where:

• you were charged more than once for the same order;
• you cannot access the purchased product after following the supplied instructions and allowing us a reasonable opportunity to help;
• the file has a material technical defect that prevents normal use and cannot be corrected or replaced within a reasonable time;
• the product materially differs from its description at the time of purchase.

3. How to make a request

Email team@myeconvault.com within the 7-day period and include your name, purchase email, order number, a clear explanation, relevant screenshots and the troubleshooting steps attempted.

We may first offer support, a corrected file, replacement access or another proportionate remedy. Where the criteria are met and the problem is not reasonably resolved, a full or proportionate refund may be issued to the original payment method.

4. Requests normally excluded from the commercial guarantee

Unless a statutory right applies, the guarantee does not normally cover:

• a change of mind after access, viewing or download has begun;
• failure to read a clear description, compatibility notice or contents list;
• dissatisfaction based only on personal preference, teaching style or an examination result;
• an incompatibility that was clearly disclosed before purchase;
• requests made more than 7 calendar days after purchase;
• repeat or excessive claims suggesting misuse;
• products shared, uploaded, resold or copied for others;
• fraudulent purchases, bad-faith payment disputes or attempts to retain content without paying.

5. Statutory cancellation rights for digital content

Where you expressly request immediate digital supply and acknowledge that the statutory cancellation right will be lost once supply begins, that cancellation right may end when access or download starts. If those conditions have not been met, any applicable statutory cancellation right remains unaffected.

6. Faulty or misdescribed digital content

Nothing in this policy excludes or limits rights that cannot lawfully be excluded, including rights relating to digital content that is faulty, not of satisfactory quality or not as described. Legal remedies may include repair, replacement, a price reduction or refund depending on the circumstances.

7. Fraud, sharing and chargebacks

Access may be suspended while suspected fraud, unauthorised sharing or payment abuse is investigated. Relevant order, access and licence information may be provided to payment providers or other appropriate parties where lawful. Contacting us before starting a payment dispute can allow a genuine issue to be reviewed promptly; this does not remove any right to contact your payment provider.

8. Refund timing

Approved refunds are sent to the original payment method. Processing time after approval depends on the payment provider and bank.

9. Contact

Refund and guarantee requests: team@myeconvault.com.